Critical incident and trauma response support
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• the presence of mental health conditions.
• previous exposure to traumatic events.
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How we can help
Contact us
If a critical incident or traumatic event occurs at your workplace, please call our Employee Assistance Program (EAP) intake line at 204.786.8880 or toll free at 1.800.590.5553 to receive an immediate response. For the Deaf, hard-of-hearing and speech-impaired community, our EA centre can receive VRS calls.
Critical incident and trauma response support are offered at a reduced rate for groups with Manitoba Blue Cross EAP coverage or at no additional cost for those with group facilitation hours included in their plan.
Critical incident and trauma response support are available on a fee-for-service basis.
During the initial consultation, we’ll work with you to identify an appropriate response time, considering the level of urgency, your team’s availability, preferred delivery format and other practical factors. Since every situation is unique and the needs of each group differ, response times vary from within hours to one week.
Critical incidents and traumatic events can cause a stress response. While this is usually short-term, it may result in prolonged disruption of day-to-day functioning if not resolved. Offering a debriefing following a difficult event supports impacted team members’ recovery through a structured debriefing and psycho-educational process. The availability of supportive resources following an event also reinforces care and investment in your team’s psychological well-being.
Debriefings can occur in person or through online video; the format most appropriate for your group will be determined during the initial consultation.
In-person debriefings are conducted on-site at your preferred location. A private room with chairs in a circle or similar configuration is recommended, allowing participants to interact with one another and the facilitator.
While leaders play an essential role in supporting their team during and after a critical incident or traumatic event, it’s often not required for leadership to attend a group debriefing unless they were directly involved in and impacted by the event. Since every situation is unique, we will work with you to determine whether your presence at a debriefing is recommended and how to best support your team members, even if you’re not in attendance.
Group sizes vary. We will work with you to determine who should be invited to a debriefing and whether or not a team should be split into more than one debriefing group. This will be based on each team member’s exposure to the incident and their level of involvement. We recommend that groups be made up of individuals with the same or similar levels of exposure to the event. For example, we would not recommend an individual who heard about an event after it was over to be included in the same debriefing group as someone who was present at the event.
Yes. When deemed appropriate through the initial consultation, we can provide individual support to team members following a group debriefing.
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An inside look into our Addictions Management Program
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The introvert and extrovert spectrum
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Keeping you and your finances fit
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Let sinking funds do the heavy lifting
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Travel without the crowds
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Not-so-happy holidays
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Tips for your hips – expert advice to improve hip mobility
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Elder scams – how to protect yourself
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Battling job burnout
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The power of positive self-talk
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The therapeutic power of nature
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Indigenous Youth Storytelling at Assiniboine Park
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Shedding light on osteopathy
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On the job hunt
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Introducing the Colour of Caring Healthy CommUnity Challenge
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Problem gambling
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Too good to be true? Food trends explained
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Meet the Healthy CommUnity Challenge finalists
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Building resilience
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Protect your plan – preventing benefits fraud
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The summer of play
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Developing a healthy couple relationship
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Physical activity: how much is enough?
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When trouble's afoot, seek a podiatrist
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Heart failure — what you should know
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Making the transition back to the office — tips from a mental health expert
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What to expect during a counselling session
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Keep calm and pack your carry-on: A guide to navigating summer travel
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Beyond the binary – gender identity in youth
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Supporting the needs of newcomers
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Do you need life insurance?
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Indulging over the holidays: How to avoid and deal with overeating
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The return to travel: How to stay safe
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Five common reasons claims are delayed
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Exercising with chronic pain — advice from an expert
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Demystifying diet trends
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Ways to improve your focus
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Creating healthy screen habits for kids
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Strength training – not just for body builders
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Caring for yourself when caring for others
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Grieving the loss of a coworker
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Dispensing fees at pharmacies — how do they work?
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How to help your child — and yourself — cope with back to school
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Getting into gear during the winter months
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Exercising for better brain health
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Don't let financial stress be the Grinch this holiday season
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Three reasons to take a break this summer
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Preparing for the future – the benefits of pre-marital counselling
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Expert advice on warming up and cooling down
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Shifting the narrative: men and mental health
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Dealing with impostor syndrome
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Let it be — mindfulness
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Life lessons in life insurance
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Supporting the mental health of the 2SLGBTQIA+ community
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Behavioural addiction basics
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Culturally appropriate counselling with Indigenous Resource Consultation
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An inside look into physiotherapy
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How to deal with doomscrolling
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Setting goals for the year ahead
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Combatting gender-based violence
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Generational differences in the workplace
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Spring cleaning for your mental health
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Dating in a digital world
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Getting and staying motivated this summer
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New year, new nutrition goals
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Understanding the Employee Assistance Program
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Taking control of your health — understanding naturopathy
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Prediabetes — what you need to know
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Lunchbox lessons – packing healthy meals for kids
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Partners in care: Inside our Caregiver Support Program
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Injury prevention — exercises to build balance
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Athletic therapy: Not just for athletes
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Getting to the heart of cardiac rehabilitation
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Burnout
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A fast track to joy: inside gratitude
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Expert advice to build shoulder strength
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I impulsively agreed to try yoga for 30 days – here's what I learned
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Local flavours, international roots
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Scoring big — the power of social connection in sports
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Checking your credit score — soft checks versus hard checks
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Eating healthy on a budget
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Tennis serves up fun for all
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What is a psychologist and what services do they offer?
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Understanding nutrition labels
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