Critical incident and trauma response support

• the presence of mental health conditions.
• previous exposure to traumatic events.

How we can help
Contact us
If a critical incident or traumatic event occurs at your workplace, please call our Employee Assistance Program (EAP) intake line at 204.786.8880 or toll free at 1.800.590.5553 to receive an immediate response. For the Deaf, hard-of-hearing and speech-impaired community, our EA centre can receive VRS calls.
Critical incident and trauma response support are offered at a reduced rate for groups with Manitoba Blue Cross EAP coverage or at no additional cost for those with group facilitation hours included in their plan.
Critical incident and trauma response support are available on a fee-for-service basis.
During the initial consultation, we’ll work with you to identify an appropriate response time, considering the level of urgency, your team’s availability, preferred delivery format and other practical factors. Since every situation is unique and the needs of each group differ, response times vary from within hours to one week.
Critical incidents and traumatic events can cause a stress response. While this is usually short-term, it may result in prolonged disruption of day-to-day functioning if not resolved. Offering a debriefing following a difficult event supports impacted team members’ recovery through a structured debriefing and psycho-educational process. The availability of supportive resources following an event also reinforces care and investment in your team’s psychological well-being.
Debriefings can occur in person or through online video; the format most appropriate for your group will be determined during the initial consultation.
In-person debriefings are conducted on-site at your preferred location. A private room with chairs in a circle or similar configuration is recommended, allowing participants to interact with one another and the facilitator.
While leaders play an essential role in supporting their team during and after a critical incident or traumatic event, it’s often not required for leadership to attend a group debriefing unless they were directly involved in and impacted by the event. Since every situation is unique, we will work with you to determine whether your presence at a debriefing is recommended and how to best support your team members, even if you’re not in attendance.
Group sizes vary. We will work with you to determine who should be invited to a debriefing and whether or not a team should be split into more than one debriefing group. This will be based on each team member’s exposure to the incident and their level of involvement. We recommend that groups be made up of individuals with the same or similar levels of exposure to the event. For example, we would not recommend an individual who heard about an event after it was over to be included in the same debriefing group as someone who was present at the event.
Yes. When deemed appropriate through the initial consultation, we can provide individual support to team members following a group debriefing.
You may also like

Resilience

Sex addiction

Developing a personal budget

Getting through grief

Have you “baby-proofed” your relationship?

Managing change & transition

Tasks for divorced parents

Personal debt management

Emotional affairs: Is a “harmless crush” really harmless?

Difficult events in the workplace

Benefits of exercise

What is workplace bullying?

Moving beyond job loss

Love is in the little things

Anxiety: Learning how to feel better

Diabetes management

Myths, fables and facts about seeking help

Accepting change

Returning to the nest: Boomerang kids

Financial planning and your retirement: Are you ready?

Sandwich generation

Connecting with your partner

Family stress
.jpeg)
Benefits of journal writing

Imposed change in the workplace

Your anxious adolescent

Redefining workplace safety

Defining and preventing depression

Breaking free of fear

Teaching apologies

Managing financial stress

Meaningful apologies

Negative-thinking patterns

What can I do about my loved one’s addiction?

Talking to teens

Parenting in the divorce zone

Constructive criticism

Is it addiction?

Grief in the workplace

Eating healthy in a fast-paced world

Preparing family for baby

Managing depression

Healthy living recipe

Nutrition and your health

Preventing suicide

Living with someone with mental health challenges

What to do about workplace bullying

Social media and our kids

Caring for the caregiver

Adolescent suicide

Developing successful mindsets: Getting rid of negativity

Avoid the pleasure desert

Coping with a loved one’s addiction: Am I normal for feeling this way?

How is Your Sleep Hygiene?

Scoring big — the power of social connection in sports

Athletic therapy: Not just for athletes

Getting to the point — a look at acupuncture

How to deal with doomscrolling

Understanding social media addiction

Developing a healthy couple relationship

Putting yourself first

Getting and staying motivated this summer

My child is bullying — now what?

Building resilience

Getting into gear during the winter months

Exercising for better brain health
.jpeg)
Life lessons in life insurance

Not-so-happy holidays

Keeping you and your finances fit

Dating in a digital world

An inside look into physiotherapy

Preparing for the future – the benefits of pre-marital counselling

The summer of play

I impulsively agreed to try yoga for 30 days – here's what I learned

When trouble's afoot, seek a podiatrist

Meet the Healthy CommUnity Challenge finalists

Tips for your hips – expert advice to improve hip mobility

Grieving the loss of a coworker

Understanding the Employee Assistance Program

Introducing the Colour of Caring Healthy CommUnity Challenge

Taking control of your health — understanding naturopathy

Five common reasons claims are delayed

How to help your child — and yourself — cope with back to school

Ways to improve your focus

Drinking guidelines have changed – is it time to cut back?

Eating healthy on a budget

Injury prevention — a healthy balance

Burnout

Indigenous Youth Storytelling at Assiniboine Park

The value of volunteering

Partners in care: Inside our Caregiver Support Program

The return to travel: How to stay safe

Don't let financial stress be the Grinch this holiday season

Shedding light on osteopathy

An inside look into our Addictions Management Program

What to expect during a counselling session

Tennis serves up fun for all

Food for thought: A conversation with Chef Ben Kramer

Local flavours, international roots

Making the transition back to the office — tips from a mental health expert

Spring cleaning for your mental health

Getting to the heart of cardiac rehabilitation

Gardening is good for you

Physical activity: how much is enough?

Caring for yourself when caring for others

Heart failure — what you should know

Three reasons to take a break this summer

Shifting the narrative: men and mental health

Combatting gender-based violence

Lunchbox lessons – packing healthy meals for kids
.jpg)
New year, new nutrition goals

Setting goals for the year ahead

Redefining workplace safety

Let sinking funds do the heavy lifting

The therapeutic power of nature

Climate anxiety – what to know

On the job hunt

The introvert and extrovert spectrum

Talking to kids about mental health

Demystifying diet trends

Do you need life insurance?

Supporting the needs of newcomers

Generational differences in the workplace

Supporting the mental health of the 2SLGBTQIA+ community

Prediabetes — what you need to know

Behavioural addiction basics

Culturally appropriate counselling with Indigenous Resource Consultation

Protect your plan – preventing benefits fraud

Exercising with chronic pain — advice from an expert

Expert advice to build shoulder strength

Dispensing fees at pharmacies — how do they work?

Travel without the crowds

Strength training – not just for body builders

Let it be — mindfulness

What is a psychologist and what services do they offer?

Too good to be true? Food trends explained

Beyond the binary – gender identity in youth

Battling job burnout

Checking your credit score — soft checks versus hard checks

The power of positive self-talk

How pets boost our health and happiness

Indulging over the holidays: How to avoid and deal with overeating

Let's go for a ride — tips for cyclists

A fast track to joy: inside gratitude

Keep calm and pack your carry-on: A guide to navigating summer travel

Expert advice on warming up and cooling down

Dealing with impostor syndrome

Injury prevention — exercises to build balance
